Just because your company provides 24-hour customer support doesn’t guarantee you’re providing excellent service to your clients. Not all customer service attributes are evident, and many businesses fall short in this area. Customers that are alert enough to seek help in the first place will always be able to distinguish between exceptional customer service and disconnected, sloppy service. The last thing you want to happen to your customers is to have a horrible customer service experience after they’ve already had a bad encounter with your product or service. Customer service should be important to you because it is essential ...Read more

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